Shipping policy

Shipping Policy

We do our best to deliver your ordered products quickly, safely, and transparently. Below you’ll find all the details about our shipping process.

1. Order Processing

  • Orders are processed within 1–2 business days after payment is received.

  • Orders placed on weekends or public holidays are processed on the next business day.

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available).

2. Shipping Destinations

  • We currently ship within the Netherlands and the European Union.

  • If you are located outside these areas and would like to place an order, please contact us to check the possibilities.

3. Shipping Methods & Delivery Times

Delivery times are estimates and may vary depending on the carrier and destination.

  • Netherlands: 1–3 business days

  • European Union: 3–7 business days

Please note that delivery times may be longer during busy periods, such as holidays or sales.

4. Shipping Costs

  • Shipping costs are clearly shown during checkout before you complete your order.

  • Any applicable free shipping thresholds will also be displayed at checkout.

  • There are no hidden fees.

5. Tracking Your Order

  • When available, a track & trace link will be provided once your order has been shipped.

  • Tracking information may take up to 24 hours to become active.

6. Delays & Exceptions

While we do everything we can to meet delivery estimates, delays can occasionally occur due to:

  • carrier issues,

  • weather conditions, or

  • circumstances beyond our control.

If your order is significantly delayed, please contact us and we’ll be happy to assist.

7. Damaged or Lost Packages

  • If your order arrives damaged, please contact us as soon as possible and include photos if you can.

  • If your package appears to be lost, let us know and we will investigate with the carrier.

We’ll always work with you to find a suitable solution.

8. Incorrect Address

  • Please make sure your shipping address is correct at checkout.

  • We are not responsible for delays or non-delivery caused by incorrect or incomplete address information.

9. Questions?

If you have any questions about shipping, feel free to contact our customer service. We’re happy to help 🚲